As an av sales professional, it's important to be aware of common mistakes that can occur during AV installations so you can help guide your clients in the right direction. While technology continues to advance, certain issues still plague many installation projects. In this blog, we'll explore some frequent errors made and provide tips for avoiding them.

 

Setting Improper Expectations

 

One of the biggest mistakes is failing to properly set expectations with the client from the beginning. As the av sales professional, you need to establish clear guidelines around budgets, timelines, capabilities and limitations up front. Don't over promise what a system can do without fully scoping out the project details. Be transparent about potential issues or roadblocks that could arise. Managing expectations is key to avoiding disappointed or unhappy clients in the end.

 

Improper Mounting and Placement

 

Without careful planning and measuring, equipment can end up being mounted in inconvenient or visually unappealing spots. Projectors may not line up correctly with screens. Speakers may be aimed in the wrong direction. Cables may run in obvious areas. Take the time on the front-end to map out exact placement of all gear and how wires will be run. Also consider future access needs for maintenance or upgrades. Improper mounting can negatively impact the overall user experience.

 

Lack of Testing

 

New installations should always undergo thorough testing before the client accepts the work. Power up all devices and ensure they function as intended. Check connections, configure settings and test playback of various content. This helps identify any lingering problems or defects that need fixing prior to completion. Without testing, issues could persist unnoticed only to surface later, frustrating the client and requiring additional service trips. Be sure to allow sufficient time for testing in your project plans and schedules.

 

Inadequate Cable Management

 

Leaving a rat's nest of visible, loose cables is unprofessional and unsightly. Cable management is a crucial element of a polished installation. Neatly tie and route all wires, ideally hiding them behind equipment or wall/ceiling surfaces where possible. Proper labeling is also advisable. Invest in cable raceways, cord covers, trunks or other solutions to discreetly channel wires out of sight. Clean cable work elevates the entire system and installation quality in the eyes of the client.

 

Not Documenting Setup Details

 

One mistake that often comes back to haunt professionals is failing to properly document system configurations, equipment, settings and troubleshooting notes. Without thorough records, it can be difficult to recall installation specifics or solve issues down the road. Take photos of completed work and record firmware versions, remote control programming, IP addresses, passwords and more. Provide a written manual covering system operation. Clearly label remotes or controllers. Good documentation protects you and benefits future servicing needs.

 

Under Planning for Difficult Installs

 

While scopes of work may look straightforward on paper, some installations present hidden obstacles that require more preparation and problem-solving skills. There needs to be adequate contingencies built into plans and timelines to deal with potential hiccups like buried or inaccessible wiring, historical building constraints or technical complexities. Consult the client about known facility challenges beforehand. Consider involving additional specialty trades like low voltage electrical as needed. Under estimating difficult jobs breeds inevitable issues.

 

Poor Connection Testing

 

Ensuring solid, high quality connections is paramount yet frequently overlooked. While cables may be plugged in, intermittent faults can still exist. Take time to wiggle, flex and stress test all joins to mimic real world use and uncover loose contacts before problems arise. Examine cable ends for kinks, nicks or damage and replace any subpar wires. Making connectivity a priority with thorough testing gives installations the best chance of reliability. Adding stress reliefs to strained cable points also protects long-term durability.

 

Lacking System Use Training

 

Without proper training on how to operate the new AV system, clients may find themselves confused or unable to fully benefit from the installation. Schedule dedicated lesson time with end users to walk through all available features, inputs, controls and program settings. Offer a point of contact for future questions. Consider creating quick start guides or instructional videos too. Take the client training process seriously so they feel equipped to maximize their new technology investment right from the get-go. User-friendly operation fosters happier clients.

 

Inadequate Power/Equipment Planning

 

Flaky performance or equipment failures often boil down to insufficient power planning. Calculate true power needs including surge protection. Factor in expansion. Ensure adequate voltage, current and outlets. Consider centralized power management. Thermal loads also require thinking, like venting and spaced layouts. Quality components demand quality installation practices. Spare no detail in providing everything needed to keep gear humming optimally for years ahead. Power is the core lifeline installations rely on.

 

Lack of Follow Up Support

 

The installation process does not end with final configuration. Ongoing support builds trust and ensures long-term client satisfaction. Schedule follow up check-ins after a few weeks and months of use. Address any nagging questions or issues promptly. Monitor system health through maintenance visits. Stay available as the first line of contact for troubleshooting assistance. Recommend routine warranty inspection trips too. Clients appreciate the peace of mind ongoing support provides, strengthening your partnership over the lifetime of their needs.

 

Conclusion

 

By recognizing and preparing for potential pitfalls, AV professionals can deliver seamless installation experiences with long-lasting value. Paying close attention to details around project management, equipment placement, testing procedures, documentation practices, client training support all help installations avoid common mistakes. Setting clear expectations, addressing technical complexities proactively and maintaining post-install communication further strengthens client relationships. Upholding quality standards at every step fosters trust and positions businesses for continued success serving AV needs both now and in the future.